TakealotMORE Guideline

Summary 

The purpose of this document is to provide an overview to Mr D customer service agents on the TakealotMORE subscription program

Topics:

1. What Is TakealotMORE 
2. How to Link & Unlink TakealotMORE to Mr D Account 
3. Admin Check for TakealotMORE customers 
4. FAQ’s 
5. Compensation Changes for TakealotMORE Customers

6. Zendesk Classifications ​

1. What Is TakealotMORE 

Takealot will be launching a paid subscription scheme made up of 2 tiers: Standard and Premium. The program is called "Takealotmore". The benefits will include faster delivery and no order minimums for Takealot orders, with the aim of increasing order frequency and improving retention.

As part of the offering, customers subscribed to Takealotmore will receive free delivery benefits on their Mr D orders.

The breakdown of the benefits are as follows:

Vertical	Delivery Fee	Takealotmore (basic) *	Takealotmore+ (premium) *
Restaurants + Shops	R15-R20 (intention to charge Shops flat R35)	1 FREE Restaurant/Shop delivery  Order min: R150	5 FREE Restaurant/Shop delivery  Order min: R150
PnP Groceries	R35	1 FREE delivery  Order min: R350	100 FREE delivery Order min: R350
Takealotmore subscription cost		R39 per month Customer may cancel any time	R99 per month Customer may cancel any time

The plan will include a free 7 day trial per tier, when the customer converts to a paid plan the billing cycle will take place every 30 days from the day of subscribing.

2. How to Link & Unlink Takealotmore to MrD Account 

Linking Takealotmore subscription with Mr D Account

1. Open Takealot.com Profile 
   1. Customer can either select the “i”             icon next to link account. This will open their Mr D app or prompt them to download the app if they don't have one 
   2. Customer can copy the code 
2. Open Mr D App
   1. Select Profile 
   2. Navigate to “free delivery with TakealotMore”’
3. Enter TakealotMORE code 
   1. Enter the code copied from the Takealot account or the code may be auto populated
   2. Select Link Account
4. Enjoy Benefits 
   1. Receive confirmation of Account linking
   2. Customer can also unlink there account 

3. Admin Check for TakealotMORE customers 

1	Admin- Customer Profile  Navigate to the customers profile which will have the below information Status: is their subscription active or inactive Takealot Customer ID Validity Time Span: what period is their subscription valid for Food & Grocery Benefit: are they on a premium or a subscription plan
2	Admin- Order Details  To check if the tTakealotMORE free delivery benefits was applied to the order you can navigate to the order details page  The “Free delivery with TakealotMORE” will have a tick next to it , confirming that the free delivery benefit was applied to the order
3	Admin- Customer Search  When searching a customer's profile there will be a TakealotMORE column which will indicate if a customer has a TakealotMORE profile linked to It.

 

4. FAQ’s 

Below are some frequently asked questions you may receive from customers. The below are the FAQ’s that are visible to the customer on the Mr D app and website . You may use them as a guide to answer questions you may receive via call

Title	Article
What is TakealotMORE?	TakealotMORE is a subscription program for takealot.com customers and as a Mr D customer you can also receive benefits on your Mr D orders. For more information about how TakealotMORE subscriptions works, go to https://www.takealot.com/help-centre/takealotmore To sign up for the TakealotMORE free trial: Go to the TakealotMORE page <link = https://www.takealot.com/subscriptions> Select Start Free Trial Follow the on-screen instructions
How do I redeem my TakealotMORE Mr D benefit?	To redeem your Mr D benefits, place an order with any restaurant,shop or Pick n Pay on the Mr D App, proceed to checkout where your free delivery benefit will be automatically applied. Please note the minimum order value for a restaurant order is R150 and R350 for a grocery order. If the minimum requirements are not met your benefits will not apply. Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query
Can I use my TakealotMore benefit with another Mr D coupon on the same order?	Yes, your benefit can be used in conjunction with any Mr D coupon or WiCode. Should you require more information regarding the TakealotMORE subscription benefit click on the link below https://www.takealot.com/help-centre/takealotmore-subscriptions
What are the T&C's related to my TakealotMORE subscription?	For more information related to TakealotMORE select the link below https://www.takealot.com/help/takealotmore-terms-and-conditions
I am subscribed to TakealotMore but I did not receive the free delivery benefit on my order	In order for your free delivery benefit to apply, the minimum order value needs to be met, for restaurant orders-R150 and for grocery orders-R350.  If your benefit is still not applying, please connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What happens to my TakealotMORE benefit if my order was failed or canceled?	Your TakealotMore benefit is only applied to delivered orders. For Failed and canceled orders your benefit will not be redeemed.  Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query
How do I link my account?	Please download the latest version of the Mr D app to link your account. How to link your Mr D account: If you are a Mr D customer: 1. Log in to the Takealot App 2. Go to your Subscription Dashboard 3. Select Link Account 4. Open the link in your browser, which will open the Mr D App 5. The Mr D app will open and your code will be displayed on the TakealotMORE screen 6. Select Link Account to apply your TakealotMORE code If you are using the Takealot website 1. Open the Mr D app  2. Go to Profile 3. Select Free delivery with TakealotMORE  4. Enter the code displayed on your Takealot Subscription Dashboard 5. Select Link Account
Does my Takealot subscription expire when I unlink my Mr D account?	Unlinking your accounts won’t have an impact on your subscription status, your account can remain linked with Takealot but you should cancel your subscription on Takealot following this link: https://www.takealot.com/subscriptions
Does my Mr D and Takealot email address have to be the same to link accounts?	The pin shared on the Takealot subscription page after linking your account is unique to your Takealot account, this means it is not required to have the same Mr D email address to link your accounts. Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query

 

5. Compensation Changes for TakealotMORE Customers

The Below Table is only applicable to CS for Restaurants and Shops

Late Delivered Orders	Current Compensation	TakealotMORE Customer Compensation
Contact Received -Less than 30 minutes Late	- Free Delivery Coupon	Same as Normal Mr D Customer
Contact Received -More than 30 minutes Late	- R50 Coupon	Same as Normal Mr D Customer

Order Status	Current Compensation	TakealotMORE Customer Compensation
Failed Collection	- Contact Received Free Delivery	- Contact Received - R50 Coupon
Failed Delivery	Customer Not Present - Full Refund= FTB or 1st fail in 3 months Or - 50% Refund= Customer Error All other failed delivery - Full refund= FTB or 1st fail in 3 months	- Full Refund

6. Zendesk Classifications 

Zendesk Forms	Classification
Mr D Food FAQ Query  Mr D Food Order Query Mr D Food Customer Query	TakealotMORE:: Subscription Benefits  TakealotMORE:: Subscription T&C's TakealotMORE:: Subscription Account Linking