Device Troubleshooting Summary Table

Troubleshooting Category	Troubleshooting Type	Issue Description	Decision Tree	Macro Name	Resolved Classification Mr D Food :: Store Query
Printing issue	Not feeding the slips	Not printing slips	Link	Mr D :: Device Escalation:: Printing Issue	Device & System Support :: Printing Issue :: Not Printing Slips
	Blank/vague printing	The slips are not clear			Device & System Support :: Printing Issue :: Blank/Vague Printing
Device does NOT turn ON	Blank screen	Screen is blank	Link	Mr D :: Device Escalation:: Device does not turn on Issue	Device & System Support :: Device Does Not Turn ON :: Blank Screen
	Device stuck on Boot mode/Factory Mode	Screen says Boot mode or factory mode			Device & System Support :: Device Does Not Turn ON :: Boot or Factory Mode
Connectivity issues	Over Deadline	Stuck on connecting to mr d	Link	Mr D :: Device Escalation:: Connectivity Issues	Device & System Support :: Connectivity Issues :: Over Deadline
	Connecting to Mr.D				Device & System Support :: Connectivity Issues :: Connecting to Mr D
Charging issues	Device is not charging	It's in the charger but not charging	Link	Mr D :: Device Escalation:: Charging Issue	Device & System Support :: Charging Issues
Logged out devices	Logged out devices	I don't know my username and password	Link	Mr D :: Device Escalation:: Logged out devices	Device & System Support :: Logged Out Device
Connecting a device to Wifi	Connecting device to Wifi		Link	NA	Device & System Support :: Connect to Wifi