Driver Errors - Billing Amount Guideline

Billing Amount 

*NEVER INCLUDE SHOPPER FEE WHEN BILLING A DRIVER

*DO NOT INCLUDE THE COUPON WHEN BILLING A DRIVER 

*ALWAYS ROUND UP TO THE NEAREST RAND

DFD DC Summary 

Issue	Scenario	Amount
Marked Delivered Not Received	Driver marked the order delivered prematurely - Customer ended up receiving their food	R30
	15min has passed from the time the Driver marked the order delivered & Customer suggested they still do not have the order	Sub Total + Service Fee + Driver Tip
Missing Items	Customer was missing a drink or an item from their order	Value of item MORE than R30: Item value + Service Fee
		Value of item Less than R30: Bill R30
		4 or More missing items  Actual item price X number of missing items + Service fee OR No price available R30 X 4 (bill a maximum of 4 items)
Mishandled Food/Spilled Food	Customer complained that the order was spilled/ damaged but based on the Mishandled Food article, the food is not edible.	Value of the spilled & damaged food + Service Fee
	Customer complained that the order was spilled/ damaged but based on the Mishandled Food Article, the food is still edible.	R50
	Customer complained that the order was spilled/ damaged but the Customer has no images	R30
Late	The order was delivered late	R30
	The order was failed or cancelled due to being late	Sub Total + Service Fee + Driver Tip
Failed Collection	The order has a status of 'Failed Collection' and the driver did not follow the SOP	Sub Total + Service Fee + Driver Tip
Failed Delivery	The order has a status of 'Failed Delivery' and the driver did not follow the SOP	Sub Total + Service Fee + Driver Tip
System Failures	The order was delivered late due to System Issues	R30
	The order was failed/cancelled due to System Issues	Sub Total + Service Fee + Driver Tip
Driver Vehicle Breakdown	The order was delivered late due to the Driver having a vehicle breakdown	R30
	The order was failed/cancelled due to the Driver having a vehicle breakdown	Sub Total + Service Fee + Driver Tip
Driver Accident/Robbery	The order was delivered late due to the Driver being in an Accident or being robbed	R30
	The order was failed/cancelled due to the Driver being in an Accident or being robbed	Sub Total + Service Fee + Driver Tip
COVID protocol not followed	The order was failed/cancelled due to the Driver not following the Covid protocol	Sub Total + Service Fee + Driver Tip
Asking for a tip	The driver asked the Customer for a tip	R30
Unprofessional & Rude	The exhibited poor behaviour and was rude to the Customer - Order was delivered	R30
	The exhibited poor behaviour and was rude to the Customer - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip
No Change / Change Dispute	The Driver did not have any change for the Customer	If the value of the change dispute is less than R30 - bill the Driver R30  If the value of the change dispute is more than R30 - bill the Driver that amount
Driver doesn’t have any Driver’s License Identification	The Driver did not have their drivers license in their possession - Order Delivered	R30
	The Driver did not have their drivers license in their possession - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip
Not wearing branded uniform	The Driver was not wearing Mr D/Takealot uniform - Order Delivered	R30
	The Driver was not wearing Mr D/Takealot uniform - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip

Groceries DC Summary 

Issue	Scenario	Amount
Marked Delivered Not Received	Driver marked the order delivered prematurely - Customer ended up receiving their food	R30
	15min has passed from the time the Driver marked the order delivered & Customer suggested they still do not have the order	Sub Total + Service Fee + Driver Tip
Missing Items	Customer was missing a drink or an item from their order	Value of item MORE than R30: Item value + Service Fee
		Value of item Less than R30: Bill R30
		4 or More missing items Actual item price X number of missing items + Service fee OR No price available R30 X 4 (bill a maximum of 4 items)
Mishandled Food/Spilled Food	Customer complained that the order was spilled/ damaged but based on the Mishandled Food article, the food is not edible.	Value of the spilled & damaged food + Service Fee
	Customer complained that the order was spilled/ damaged but based on the Mishandled Food Article, the food is still edible.	R50
	Customer complained that the order was spilled/ damaged but the Customer has no images	R30
Late	The order was delivered late	R30
	The order was failed or cancelled due to being late	Sub Total + Service Fee + Driver Tip
Failed Collection	The order has a status of 'Failed Collection' and the driver did not follow the SOP	Sub Total + Service Fee + Driver Tip
Failed Delivery	The order has a status of 'Failed Delivery' and the driver did not follow the SOP	Sub Total + Service Fee + Driver Tip
System Failures	The order was delivered late due to System Issues	R30
	The order was failed/cancelled due to System Issues	Sub Total + Service Fee + Driver Tip
Driver Vehicle Breakdown	The order was delivered late due to the Driver having a vehicle breakdown	R30
	The order was failed/cancelled due to the Driver having a vehicle breakdown	Sub Total + Service Fee + Driver Tip
Driver Accident/Robbery	The order was delivered late due to the Driver being in an Accident or being robbed	R30
	The order was failed/cancelled due to the Driver being in an Accident or being robbed	Sub Total + Service Fee + Driver Tip
COVID protocol not followed	The order was failed/cancelled due to the Driver not following the Covid protocol	Sub Total + Service Fee + Driver Tip
Asking for a tip	The driver asked the Customer for a tip	R30
Unprofessional & Rude	The exhibited poor behaviour and was rude to the Customer - Order was delivered	R30
	The exhibited poor behaviour and was rude to the Customer - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip
No Change / Change Dispute	The Driver did not have any change for the Customer	If the value of the change dispute is less than R30 - bill the Driver R30 If the value of the change dispute is more than R30 - bill the Driver that amount
Driver doesn’t have any Driver’s License Identification	The Driver did not have their drivers license in their possession - Order Delivered	R30
	The Driver did not have their drivers license in their possession - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip
Not wearing branded uniform	The Driver was not wearing Mr D/Takealot uniform - Order Delivered	R30
	The Driver was not wearing Mr D/Takealot uniform - Order was failed/cancelled	Sub Total + Service Fee + Driver Tip