Restaurant Errors Complaints & Compensation V1.5 : Decision Trees

The below document serves as an appendix to the Restaurant Errors Complaints & Compensation V.1 SOP. The document outlines the decision tree maps for the restaurant errors listed in the above mentioned SOP.

Sections

1. Missing Items

2. Not What I Ordered

3. Poor Food Quality

4. Portion Size

5. Restaurant Delays

6. No Image Compensation Guideline

1. Missing Items

2. Not What I Ordered Items

 

 

3.Poor Food Quality

4. Portion Size

5. Restaurant Delays

6. No Image Compensation

They below process diagrams applies to delivered orders where customers complain about the below issues however do not have images:

• Mishandled/Damaged Food
• NWIO (Not what i ordered)
• Visible Bad Food Quality
• Incorrectly Prepared 

The diagram should be used by agents as a guide to determine if they should request images and outlines the steps to take when the customer does not have images in order to compensate.