| SOP | Decision Tree | Potencial Macros | Important Sheets |
| TAL NOW :: Returns :: Return Request :: Return Logged | |||
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TAL NOW :: Returns :: Return Request :: Request Declined |
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| TAL NOW :: Returns :: Return Request :: Request Declined (>7days Manufacturer Warranty) | |||
| Returns Failed Collections SOP | Link | NA | |
| Cancellations | TAL NOW :: Returns :: Return Request Cancelled | ||
| Rescheduling | TAL NOW :: Returns :: Rescheduling :: Rescheduling Confirmation | ||
| Track My Return SOP V1.0 | Link | TAL NOW :: Returns :: Internal Escalation :: Track my return | |
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TAL NOW :: Returns :: Preferred Outcome :: Item Credited | ||
| TAL NOW :: Returns :: Preferred Outcome :: Replacement Order In Progress | |||
| TAL NOW :: Returns :: Preferred Outcome :: Replacement Info Required | |||
| TAL NOW :: Returns :: Preferred Outcome :: Replacement Out of Stock | |||
| TAL NOW :: Returns :: Preferred Outcome :: Return Declined |
| SOP | Decision Tree | Potential Macros |
| Managing Exceptions SOP V1.0 | TAL NOW:: Exceptions :: Partial/Failed Picks:: Order Cancelled | |
| TAL NOW:: Exceptions :: Partial/Failed Picks:: Proceed with Order | ||
| Failed Delivery | TAL NOW:: Exceptions: Failed Delivery Refund/Replacement | |
| Failed Delivery Checks | NA | |
| Missing Items | TAL NOW :: Exceptions :: Missing Items Refund/Replacement | |
| Failed Collection | TAL NOW :: Exceptions :: Failed Collections Refund/Replacement |
Contact List & Escalations
| Team | Zendesk View | Telephone Number & Email | Zendesk Ticket Reponse SLA |
Direct Zendesk Escalation (No feedback Recieved) Full Name Surname (Zendesk Name) |
| Mr D- TAL Now | Food TAL NOW | 087 362 8073 | ||
| Darkstore | TAL Now Dark Store 1 | 0870579673 BellvilleNOW@takealot.com |
Jonathan Das, Charné Smith |
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| Returns DC | CPT Returns Queries | NA | 48 business hours | Tatum November |
| OF Returns | OF Returns | NA | 48 business hours | Neil February |
| Decline Returns -Delivery to Customer | 3PL FNF | NA | 48 business hours | Neil February |
| TAL FINANCE - invoices | TAL NOW Finance | NA | 48 business hours | Alyssa Ziegler |
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