TakealotNOW SOP Summary

SOP	Decision Tree	Potencial Macros	Important Sheets
Return Request, Evaluation & Creation	Link	TAL NOW :: Returns :: Return Request :: Return Logged	TakealotNOW Product Warranty & Non Returnable Products  TakealotNOW Returns  Tracker TakealotNOW Dark Store Orders for Returns (Upload) TakealotNOW: Failed Deliveries Returned Log
		TAL NOW :: Returns :: Return Request :: Request Declined
		TAL NOW :: Returns :: Return Request :: Request Declined (>7days Manufacturer Warranty)
Returns Failed Collections SOP	Link	NA
Cancellations & Reschedules SOP V1.0	Cancellations	TAL NOW :: Returns :: Return Request Cancelled
	Rescheduling	TAL NOW :: Returns :: Rescheduling :: Rescheduling Confirmation
Track My Return SOP V1.0	Link	TAL NOW :: Returns :: Internal Escalation :: Track my return
Return Completion & Customer Compensation SOP V1.0	Accepted Return	TAL NOW :: Returns :: Preferred Outcome :: Item Credited
		TAL NOW :: Returns :: Preferred Outcome :: Replacement Order In Progress
		TAL NOW :: Returns :: Preferred Outcome :: Replacement Info Required
		TAL NOW :: Returns :: Preferred Outcome :: Replacement Out of Stock
	Declined Returns	TAL NOW :: Returns :: Preferred Outcome :: Return Declined

SOP	Decision Tree	Potential Macros
Managing Exceptions SOP V1.0	Darkstore Partial/Failed Picks	TAL NOW:: Exceptions :: Partial/Failed Picks:: Order Cancelled
		TAL NOW:: Exceptions :: Partial/Failed Picks:: Proceed with Order
	Failed Delivery	TAL NOW:: Exceptions: Failed Delivery Refund/Replacement
	Failed Delivery Checks	NA
	Missing Items	TAL NOW :: Exceptions :: Missing Items Refund/Replacement
	Failed Collection	TAL NOW :: Exceptions :: Failed Collections Refund/Replacement

Contact List & Escalations

Team	Zendesk View	Telephone Number & Email	Zendesk Ticket Reponse SLA	Direct Zendesk Escalation (No feedback Recieved) Full Name Surname (Zendesk Name)
Mr D- TAL Now	Food TAL NOW	087 362 8073
Darkstore	TAL Now Dark Store 1	0870579673 [e-mail]		Jonathan Das, Charné Smith
Returns DC	CPT Returns Queries	NA	48 business hours	Tatum November
OF Returns	OF Returns	NA	48 business hours	Neil February
Decline Returns -Delivery to Customer	3PL FNF	NA	48 business hours	Neil February
TAL FINANCE - invoices	TAL NOW Finance	NA	48 business hours	Alyssa Ziegler