Groceries
- Vitality Deprecation on PnP Groceries
- Groceries Overnight Orders SOP V1.3
- GROC Fraud SOP
- Groceries Cancellations SOP V1.1
- MDNR Investigation Guideline V1.0
- PnP Groceries TDT Escalations
Customer Service
- Customer Service Etiquette V1.2
- Restaurant Errors Complaints & Compensation V1.7
- Relogging Incorrectly Logged Driver Complaints SOP V.1
- Customer Complainer SOP V1
- PnP Exceptions Guide
- Cash Order Rules SOP V1.1
Restaurant Support
- Device Management SOP - Device Toubleshooting V1.1
- Marketplace Restaurant Disputes SOP V 1.2
- Monitoring Pet and Gift Shops
- Restaurant Support - Classifications Glossary V1.1
- Financial Recovery From Restaurants Process V3.0
- POS Failure Escalation SOP V1.2
Order Success
- Branch Enable/Disable SOP V2.2
- Branch Operational Polygon Check SOP V1
- Delay Monitoring SOP V1.6
- Branch TDT Contact Sheet
- Managing Live Throttles SOP V1.1
- Tiles SOP V2.2
Order Success Cloud Driver Supply
POPI
TakealotNOW
- 1. Return Request,Evaluation & Creation SOP V1.0
- TakealotNOW SOP Summary
- TakealotNOW Fraud Prevention SOP
- 2. Returns Failed Collections SOP V1.0
- 3. MR D-TakealotNOW: Cancellations & Reschedules SOP V1.0
- 4. Track My Return SOP