Customer Service
The following category contains SOP's that are relevant to all customer service agents across the Customer Support, Restaurant Support and Order Success functions.
- Customer Service Etiquette V1.2
- Restaurant Errors Complaints & Compensation V1.7
- Relogging Incorrectly Logged Driver Complaints SOP V.1
- Customer Complainer SOP V1
- PnP Exceptions Guide
- Cash Order Rules SOP V1.1
- Driver Error Complaints SOP (DC Logging Team) - V5.4
- Driver Error Compensation SOP V5.3
- Zendesk Merging Tickets Guideline V1.1
- Coupon Issues SOP V1.1
- Bulkify: DC Team Complaints to Be Logged SOP V1.5
- User Log in OTP SOP
- CS Escalation to Finance SOP V1.1
- Account Takeover SOP V.1
- CS Agents: FTB Food Quality Complaints
- Critical Escalations V2.2
- SnackMe Gifts SOP V1.2
- Unsubscribe Customer SOP V1.2
- CS/OS Hub List: Updated 19 June 2024
- Customer Blacklisting SOP V1.4
- Refunds Handbook SOP V1.7
- Issuing Coupon SOP V1.2