TAKEALOT

Overview This process document is to guide OS agents reducing the amount of throttles in an area or at a branch. This way we ensure we can get as many orders as possible done and ensure a good serv...

Overview This process document is to guide OS agents on the process that needs to be followed when communicating with the branch on P2P regarding live orders. Overall Tile Notes 1 Agents are ex...

Process Steps: Training Video    1. POPI Customer  Verification: When outbound contact is made to a customer related to any of the below scenarios. Agents must ensure they follow the POPI Securit...

Classifications Glossary:   Query Type Tier 1 Tier 2  Tier 3 Ticket Origin Description / Summary of Call Branch Query Active Order Address Confirmation Tiles/Inbound Branc...

1.Failed Collections Below is guidance on where and how to identify and resolve Grocery failed collections: 1. Where to find Groceries Failed Collections 1) 2) 2. Resolving Failed Collect...

1. What is a Delay  Delay monitoring tool is used by agents to proactively intervene, obtain feedback and resolve severely delayed orders that have been flagged by the system.    2. How to get to A...

Overview  The objective of this SOP is to provide RS agents with a guide on what type of restaurant device issues the store may face, what the troubleshooting steps are and what the escalation rout...

  Overview The purpose of the document is to provide the process that should be followed when restaurants query or dispute partial or no payments for orders accepted on Mr D.    1. Restaurant Dispu...

  Scenario 1: If an ordered item is restaurant auto rejected.    Scenario 2: If an ordered item is rejected because it is out of stock and a store has a suitable substitute. Scenario 3: If an order...

Overview  Customer Service Etiquette is how you interact with customers with their contact to the business via call.   General Principles  1. POPI Customer Verification  When inbound contact is ma...