TAKEALOT

1. Definition of Restaurant Errors A restaurant error is defined as an error made by the restaurant that would result in the compensation to the customer and recuperation from the restaurant.   2. ...

  This process document outlines the procedure to be followed by customer service agents (team leads, 2IC’s) when relogging incorrectly logged driver complaints. The objective of the agent is to en...

Overview  The purpose of this document is to provide a guide to Agents on how to identify customers who are abusing the compensation process, define the procedure for tagging them as complainers an...

Overview  The objective of the SOP is to provide an understanding of the cash rules that Mr D has in place for customers and to provide a guideline on how to resolve inbound contacts from customers...

  Overarching Principles:  General Driver Complaints Rules:  If a Branch Starts with a NUMBER for Example 1CT it is a cloud driver and we should use the Macro “Cloud Hubs Driver Complaints Tem...

  Overarching Principles:   1.General Driver Error Principles 1 General Customer Response Rules Read (from the beginning of the thread), understand and comprehend what the customer is request...

1.Important Merging Principles  1. There are multiple zendesk tickets from the customer with regard to the same issue 2. You are solving a ticket were the customer query or issue has been reso...

Overview A large proportion of Mr D customers place their orders using promo codes that apply a set discount to their order. Sometimes things go wrong when applying the code or a new customer may n...

Take Note Section  Key Notes 1 Always investigate the complaint as per normal driver complaints SOP 2 Apply the relevant Bulkify Macro Apply the relevant Bulkify Macro These macros have ...