TAKEALOT

  Overview: The objective of this document is to provide a process on how to review and log return request that are made by TakealotNOW Customers   Contents: 1. What is a Takealot Now Return ...

    SOP Decision Tree Potencial Macros Important Sheets Return Request, Evaluation & Creation Link TAL NOW :: Returns :: Return Request :: Return Logged TakealotNOW Product Warranty & No...

  Overview The purpose of this SOP is to prevent fraudulent orders that have been placed using stolen/cloned cards from being delivered to the fraudulent customer profile and to blacklist the profi...

  Introduction What is POPIA and why is it important ? POPIA (Protection of Personal Information Act)  is the new data privacy law which comes into effect for businesses on 1st July 2021.   The goa...

Overview Cloud Order Success process to assist the Cloud Drivers to ensure the success of Mr D Food orders   Key Areas General Cloud Order Success Responsibilities  Driver and Branch Monitoring  D...

INFOBIP User Guideline Infobip is a messaging tool drivers will use to escalate issues to the Cloud OS Team. Below is user guide for agents when using infobip   Key Principles Always resolve ticke...

Overview This process outlines the steps that needs to be followed when enabling/disabling branches at their request. This also guides OS agents and management on the follow up and communication pr...

Overview This process document is to guide OS agents on the process that needs to be followed when they have to determine if a delivery or collection address is serviceable by Mr D Food and the...

Overview This process document is to guide agents on the process that needs to be followed when monitoring delays in the business. This document will show the responsibilities and steps that need t...

Below is the link to the contact details of TDT branches. Click on the link to open the sheet TDT Hub contact List October 2019