TAKEALOT

The below document serves as an appendix to the Restaurant Errors Complaints & Compensation V.1 SOP. The document outlines the decision tree maps for the restaurant errors listed in the above menti...

  The below document serves as an appendix to the Financial Recovery From Restaurants SOP - V2.1 SOP. The document outlines the decision tree maps for the restaurant errors listed in the above ment...

Billing Amount    *NEVER INCLUDE SHOPPER FEE WHEN BILLING A DRIVER *DO NOT INCLUDE THE COUPON WHEN BILLING A DRIVER  *ALWAYS ROUND UP TO THE NEAREST RAND       DFD DC Summary  Issue  Scenario Am...

How to Access Driver Chat  Before logging a driver complaint for failed deliveries. One of the checklist actions is to check if the Driver engaged by reaching out to the customer via the in-app Dri...

1. MDNR Decision Tree      

  This section outlines the steps Agents are to take if a Customer is at fault for not accepting their delivery.  *Ensure to filter the Customers Orders by Status to view how many Failed Deliveries...

  Issue Order Situation Customer Compensation Customer Service Poor service Coupon: R15 R35 R50 Customer Service  Poor service  Coupon: R15 R35 R50 App/Product Payment taken & no...

The below steps can be used when identifying how much compensation a customer needs to receive for not what I ordered, missing items and food quality complaints where the price for the item is not ...

1. Escalations to the Menu Team Not all menu requests are to be escalated to the Menu Team as the Restaurant has most functions available to action themselves on either Marketplace or their ...